Archive for category: News

Hydroflux will be exhibiting at OzWater 17 in Sydney to showcase the group’s world leading wastewater treatment, energy recovery, sludge dewatering and biosolids reuse technology as well as its Design Build and Operate Maintain capability.

OzWater, Australia’s leading international water conference and trade promo exhibition is on from the 16-18th May 2017 at the International Convention Center Sydney – Free exhibition registration at OzWater 2017 Registration

Visit Hydroflux at stand A09 and view working models of our:

• • •  Organica System – combining natural plants and fixed film technology to treat municipal wastewater
  • •  Flootech® MBBR – robust and compact biological wastewater treatment for industrial wastewater treatment
  • •  AEROSTRIP® Diffusers – the world’s most efficient fine bubble aeration system

A full sized HUBER QPRESS® will also be on display! – come learn why this technology has taken over sludge dewatering in Australia. Technical information and training sessions available, email [email protected] for more information.

Our industrial and municipal technical specialists will be on hand to discuss all your wastewater, tradewaste and sludge dewatering needs.

About the Hydroflux Group
The Hydroflux Group including EPCO Australia comprises seven companies based in Australia and the UK, providing specialist design and build, equipment, processes and operational services in water and wastewater treatment and sludge treatment and dewatering. The Hydroflux Group are the exclusive Australian representatives for HUBER Technology, AEROSTRIP, CNP Technologies, Aeromix, Flootech MBBR and Organica Water.

Contact
EPCO Australia
Level 26, 44 Market St. Sydney NSW 2000 Australia
P +61 2 9089 8833 F +61 2 9089 8830
[email protected]

Hydroflux Pty Ltd has completed the acquisition of the business of EPCO Australia, and is looking forward to continuing the strategic partnership between EPCO Australia and Simmonds & Bristow.

This acquisition accelerates the Hydroflux Group’s efforts to be an active participant in both the mining and resource sector and complete their product offering to contractors for the upgrading or construction of municipal sewage treatment plants.

“We are excited about the opportunity to play a bigger role in supporting sewage treatment plant contractors and more actively participating in the mining and resource sector, a very strategic market for the Hydroflux Group” said Adrian Minshull, CEO, Hydroflux.

“EPCO Australia has been a leading supplier of clarifiers, anaerobic digester equipment and package sewage treatment plants throughout Australia, PNG and the Torres Strait Islands for over 50 years and is a unique business with outstanding technology that has been well proven. We look forward to investing in and maximising the technology, and incorporating it into our product and solution offering, both in the Australia and around the world.”

About the Hydroflux Group
The Hydroflux Group comprises seven companies based in Australia and the UK, providing specialist design and build, equipment, processes and operational services in water and wastewater treatment and sludge treatment and dewatering. For more information please visit Hydroflux.com.au

EPCO has introduced a new way for you to tell us what challenges you are running into with your water assets. Simply visit this page, plug in your information using the drop-down menus and boxes and you can summarise your situation for us. We’ll take a look and get back to you just as quick as we can. And while you’re at it, why not read about some of the problems that our clients have faced in the past, and how we’ve helped them find solutions. And don’t forget, you can always call us at 02 9089 8833.

At EPCO Australia, customer service isn’t a “nice to do”. We believe customer service is an absolutely critical component for any successful business. One of our core values is relationships, which we believe should be long-term and mutually beneficial. That cannot be achieved if our clients aren’t satisfied with our work.

We already know that our clients keep on coming back to work with us again and again. At last count, over 70% of our clients have worked with us on more than one project. That makes us happy, but we like to keep ourselves honest and on our toes.

That’s why we stay on top of customer services during all stages of our business. We collect and action feedback all throughout the life of the project and also complete an in-depth survey at the conclusion of the project to allow our clients to share their thoughts with us after all the dust has settled.

We’ve recently been reviewing those results and we’re pretty excited about what our clients have been telling us. We thought you might like to know too.

How does EPCO’s value proposition (what you receive in exchange for the price you pay) stack up?

Our clients scored us an average 8.75 out of 10.

How professional are our project managers?

We’re very proud to have received an average score of 9.3 out of 10.

Do EPCO’s design match up with the purpose and goals of the project?

Our average score was a whopping 9.75 out of 10.

What about on-site timing? Getting the work done on time?

This one is really important since “On time, on budget, every time” is our core promise. Thankfully, our clients agreed that we are delivering by giving us an average score of 9 out of 10.

How does our commissioning documentation compare?

This is an area where our clients tell us that they’re really pleased with our efforts, scoring us an average of 9.7 our of 10.

Closing out the project seems to a particular area of strength for EPCO and our Clients tell us that when it comes to Customer Service, we save the best for last.

On both Commissioning Professionalism and Project Closure, we consistently received perfect scores of 10/10 on both measures.

What does this mean?

At EPCO Australia, we never rest on our laurels. We’re going to keep up our efforts and hope to see our already high scores go even higher. That’s the thing about good customer service – it isn’t something that you start and stop, it is either a part of who you are as a company or its not. At EPCO, we intend to make certain that a focus on customer satisfaction is something we never lose.